How to Provide Great SaaS Support like Maximo?
There is much more to it when it comes to customer support than answering questions from your customers. Every company, even those who have a great product will have clients that want something to be clarified. There is a strategy behind every answer which leads to more users. Most of them will hire a third-party to manage it for them but you would want to learn more from professionals like Maximo support as there are some practices that you can go through and improve a lot.
One of the best ways to learn is from your competition that is doing a great job. The quality depends on who you work for, what needs to be done and how are you doing it. Always measure your progress and you will see what you are doing wrong and how you can improve it.
How to Manage It?
Something that is basic for most employees is to reply, solve problems and be kind and helpful but there are other practices you should consider. The first is building a close relationship between product and employee. Many companies don’t realize how important the people that are constantly communicating with clients are. The only connection that …
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